Documents

Legal and service materials for AVM.AI

Agreements

๐Ÿ“„

Data Processing Addendum (DPA)

Addendum governing the processing of personal data on the Customer's instructions. Russian original (PDF).

๐Ÿค

Service Level Agreement (SLA)

Measurable quality targets for access to the AVM.AI Chat-Bot service. Russian original (PDF).

๐Ÿ’ฐ

Tariffs

Current Dialogue Packages, rules for purchasing and using them, and price indexation. Russian original (PDF).

โš–๏ธ

Service Rules

Rules for integration and provision of access to the AVM.AI Chat-Bot service. Russian original (PDF).

Policies and rules

๐Ÿ“

Public offer

Public offer agreement for access to AVM.AI Chat-Bot: subject, acceptance, payment, liability.

๐Ÿงพ

Terms of use

Terms for using the avm-ai.kz website and the Customer Account: accounts, conduct, intellectual property.

๐Ÿšฆ

Acceptable use policy

What is prohibited when using the Service, requirements for submitted data, limits and enforcement.

๐Ÿ’ณ

Payment and refund policy

Payment methods, closing documents, refund conditions and timelines, price changes.

Data and security

๐Ÿ”’

Privacy policy

What personal data we process, on what basis, for how long, who we share it with and how to exercise your rights.

โœ๏ธ

Consent to data processing

The consent given when submitting a form, subscribing to the newsletter or registering in the Customer Account.

๐Ÿช

Cookie policy

Cookie categories, retention periods, third-party services and how to manage consent.

๐Ÿ›ก๏ธ

Information security policy

Access control, encryption, backups, incident response and vendor management.

๐Ÿค–

Responsible AI use policy

Transparency for end users, human involvement, data handling and limits on where models may be applied.